Customer Service and Freight Planning
Is the first point of contact for customers: taking bookings, confirming delivery windows, tracking consignments, resolving complaints and planning freight so that warehouse, road and rail capacity match what customers have promised their own customers.
What the team is accountable for
- Take freight bookings and confirm delivery windows
- Track consignments and update customers on delays
- Log, investigate and close customer complaints within five business days
- Plan weekly freight volumes with warehouse and road freight
- Prepare customer service reports and KPI dashboards
- Protect customer information under the privacy policy
How we know it is working
Who works here
Kavitha Sundaram
Leads the customer service team and the weekly freight plan, and joined Corridor five years ago from a national retail supply chain.
Mei Lin Chang
Takes bookings, tracks consignments and logs complaints for the beverage and homewares accounts, and has been with the team for two years.
Where the work is recorded
Consignment Board
Tracks every freight booking from order to proof of delivery, including the allocated vehicle, delivery window, exceptions and complaints.
Stock Register
The warehouse management record of every pallet on site: customer, product, batch, bay, quantity and status from receival to despatch.