Simulated workplaceCAQA Corridor Logistics is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
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Simulated workplace
Scenario · Warehouse Operations

Pick, check and despatch an urgent chilled order

You are a Picker and Despatch Officer on the afternoon shift.

Entry2 to 3 hours8 tasks
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The situation

What has happened

Merriwa Foods has placed an urgent order, SO-77201, for six pallets of frozen pastry sheets to be first drop on the Mulgrave run tomorrow morning. The order sits on the consignment board as CN-260907-0015 with the status Picked, but nothing has been picked yet. The stock register shows the pastry in the chilled chamber, but one bay shows forty-eight cartons while the order needs sixty from that batch, and a second batch with an earlier use-by is in a different bay. The team leader has asked that the order be picked first-expiring-first, second-person checked, wrapped and staged in lane S-02 so that it loads last.

Your brief. Pick the order correctly and safely following the pick and despatch procedure, resolve the quantity shortfall through a pick exception rather than a substitution, get the order checked, wrapped and labelled, stage it for the right vehicle, and update the stock register and consignment record so that customer service and the driver have an accurate picture.
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Tasks

Deliverables

  • Updated stock register records for each picked pallet, including the pick exception
  • Updated consignment record with checker, staging lane, vehicle and status
  • Copies of the pallet labels and the pick list with the second-person check recorded
  • A message to customer service explaining the shortfall and the quantity being delivered

Documents to use

Systems to use

Stock Register

The warehouse management record of every pallet on site: customer, product, batch, bay, quantity and status from receival to despatch.

Consignment Board

Tracks every freight booking from order to proof of delivery, including the allocated vehicle, delivery window, exceptions and complaints.

Fleet and Plant Register

Records every truck, trailer, forklift and reach stacker with its pre-start status, service due dates, defects and roadworthiness.

For trainers and assessors

Units of competency

Current on training.gov.au for the Transport and Logistics Training Package as at 10 September 2026.

TLIA0022Pick and process orders
TLIA0019Despatch stock
TLIE0002Process workplace documentation
TLIJ2001Apply quality procedures
TLIA0029Monitor temperature controlled stock

Qualifications

TLI20421Certificate II in Supply Chain Operations
TLI30325Certificate III in Supply Chain Operations
Assessor notes

What to look for

Evidence guide

Check that the student picked the earliest use-by batch first, raised a pick exception rather than substituting stock, and had the order independently checked. The labels must carry the required information and the staging lane must match the load order. Register and consignment updates must be timely and consistent with each other, and the shortfall must have been communicated before despatch.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.