Simulated workplaceCAQA Corridor Logistics is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
TLICAQA CorridorSimulated workplace
Simulated workplace
Scenario · Safety, Compliance and Training

Investigate the forklift racking strike in aisle B

You are the Safety Coordinator assisting the Safety, Compliance and Training Manager.

Intermediate3 to 4 hours8 tasks
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The situation

What has happened

On Friday 5 September forklift FL-11 struck a racking upright in aisle B while reversing with a raised load. No one was hurt and no stock fell, but the upright deflected and the racking supplier has had to inspect it. The event is recorded as INC-2026-0141 in the incident register with a High risk rating and the status Under investigation. The operator says the aisle was congested with staged pallets and that the reversing camera has been faulty for a week. The pre-start record for FL-11 that morning shows no defects. Two pickers saw the strike. The Safety, Compliance and Training Manager wants a proper investigation, not a blame exercise.

Your brief. Conduct the investigation in line with the incident reporting and investigation procedure: gather the evidence, interview the operator and witnesses, analyse the contributing factors and root causes, propose corrective actions with owners and dates, and update the incident register so that the leadership team can see what happened and what will change.
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Tasks

Deliverables

  • Written investigation report with sequence of events, contributing factors and root causes
  • Interview notes for the operator and witnesses
  • Updated incident register entry with corrective actions, owners and due dates
  • Completed toolbox talk record ready for delivery

Documents to use

Systems to use

Incident and Hazard Register

The safety register for injuries, near misses, hazards, vehicle incidents, dangerous goods events and Chain of Responsibility events, with investigation and corrective action tracking.

Fleet and Plant Register

Records every truck, trailer, forklift and reach stacker with its pre-start status, service due dates, defects and roadworthiness.

Stock Register

The warehouse management record of every pallet on site: customer, product, batch, bay, quantity and status from receival to despatch.

For trainers and assessors

Units of competency

Current on training.gov.au for the Transport and Logistics Training Package as at 10 September 2026.

TLIF3003Implement and monitor work health and safety procedures
TLIF0025Follow work health and safety procedures
TLIG0002Lead a work team
TLIJ0003Apply quality systems
TLIE3004Prepare workplace documents

Qualifications

TLI30325Certificate III in Supply Chain Operations
TLI40324Certificate IV in Supply Chain Operations
Assessor notes

What to look for

Evidence guide

The investigation must go beyond operator error and identify system factors such as aisle congestion, the unreported camera fault and the pre-start process. Look for evidence that interviews were conducted fairly, that root causes are supported by evidence, and that corrective actions are specific, assigned and dated. The register entry and the toolbox talk should be consistent with the report.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.