Simulated workplaceCAQA Corridor Logistics is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
TLICAQA CorridorSimulated workplace
Simulated workplace
Scenario · Warehouse Operations

Receive and put away an inbound container

You are a Receiving Officer on the day shift at the Dandenong South distribution centre.

Entry2 to 3 hours8 tasks
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The situation

What has happened

A forty foot container of Kingfisher Beverages sparkling water arrives at dock 3 at 9:30 am. The consignment note shows twenty pallets of sixty cartons each, but the customer purchase order on the consignment board shows twenty-two pallets. Two of the pallets on the container have leaning stacks and one has a torn wrap. The driver wants to leave within forty-five minutes. The last two Kingfisher containers were short delivered, so the Warehouse Operations Manager has asked for a careful count and clear records. Forklift FL-18 is available and FL-11 is tagged out.

Your brief. Receive the container in line with the goods receival procedure: check the paperwork, count and inspect the pallets, deal with the damaged and leaning pallets, record the receival and exceptions in the stock register, and put the accepted pallets away in the correct bays. Report the shortage so that customer service can contact the customer.
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Tasks

Deliverables

  • Completed stock register records for all pallets received, including the three quarantined pallets
  • Annotated consignment note showing the count and the shortage
  • Forklift pre-start record in the fleet register
  • A short shift note to the team leader describing the exceptions and who was informed

Documents to use

Systems to use

Stock Register

The warehouse management record of every pallet on site: customer, product, batch, bay, quantity and status from receival to despatch.

Consignment Board

Tracks every freight booking from order to proof of delivery, including the allocated vehicle, delivery window, exceptions and complaints.

Fleet and Plant Register

Records every truck, trailer, forklift and reach stacker with its pre-start status, service due dates, defects and roadworthiness.

For trainers and assessors

Units of competency

Current on training.gov.au for the Transport and Logistics Training Package as at 10 September 2026.

TLIA0023Receive goods
TLIA0004Complete receival and despatch documentation
TLID0020Shift materials safely using manual handling methods
TLIF0025Follow work health and safety procedures
TLIE0002Process workplace documentation

Qualifications

TLI20421Certificate II in Supply Chain Operations
TLI30325Certificate III in Supply Chain Operations
Assessor notes

What to look for

Evidence guide

Look for an accurate pallet and carton count that matches the exceptions recorded, a consignment note annotated before sign off, quarantine records with photographs and a clear description, and put-away confirmations that respect the bay directions. The student must show they followed the traffic rules and completed the forklift pre-start, and that they reported the shortage to the right people on the same shift.

The student's evidence summary lists every record they created or changed in the systems named above, their notes and the tasks they ticked. Verify it against the deliverables and your own assessment tool.