Simulated workplaceCAQA Corridor Logistics is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
TLICAQA CorridorSimulated workplace
Simulated workplace
Department

Warehouse Operations

Runs the Dandenong South distribution centre: receiving inbound freight, putting stock away, picking and packing customer orders, cycle counting, and keeping the floor, racking and forklift fleet safe and orderly across day and afternoon shifts.

Warehouse Operations Manager62 staff
Home/Departments/Warehouse Operations
Responsibilities

What the team is accountable for

  • Receive, inspect and put away inbound freight against purchase orders and consignment notes
  • Pick, pack, label and stage customer orders to the daily despatch cut-off
  • Run cycle counts and support quarterly stocktakes
  • Operate forklifts and order pickers to the traffic management plan
  • Maintain temperature records for the chilled chamber
  • Report hazards, near misses and damaged stock the same shift
Performance measures

How we know it is working

99.6%
Pick accuracy
97.8%
Orders despatched on time
2
Forklift incidents this quarter
People

Who works here

LK

Leanne Kowalczyk

Warehouse Operations Manager

Runs both shifts at the distribution centre, sets picking priorities and approves stock adjustments, and has managed the site for eight years.

JM

Jordan Mbeki

Warehouse Team Leader and Forklift Operator

Leads the afternoon shift receiving team, trains new forklift operators and has worked on the floor for six years.

Systems

Where the work is recorded

Stock Register

The warehouse management record of every pallet on site: customer, product, batch, bay, quantity and status from receival to despatch.

Consignment Board

Tracks every freight booking from order to proof of delivery, including the allocated vehicle, delivery window, exceptions and complaints.

Incident and Hazard Register

The safety register for injuries, near misses, hazards, vehicle incidents, dangerous goods events and Chain of Responsibility events, with investigation and corrective action tracking.

Scenarios

Assessment tasks in this department

Entry

Receive and put away an inbound container

You are a Receiving Officer on the day shift at the Dandenong South distribution centre.

Entry

Pick, check and despatch an urgent chilled order

You are a Picker and Despatch Officer on the afternoon shift.

Advanced

Supervise the quarterly stocktake and review inventory levels

You are the Inventory Supervisor reporting to the Warehouse Operations Manager.

Documents

Documents the scenarios use